Shipping policy

Shipping Policy

At Natures Merchant Ltd, we are committed to providing our customers with a quick and efficient shipping experience. Below are the details of our shipping policy:

Contact Information

If you have any questions or concerns regarding shipping, please contact us at:

Company Name: Natures Merchant Ltd
Address:Suite 3&4 Orbital House,3 Redwood Cres, East Kilbride, Glasgow G74 5PA
Email: info@mifica.com
Phone: 01355 511 991

This contact information is required on our website to comply with EU regulations when selling to customers in the European Union.

Shipping Destinations

Domestic Shipping: We ship only within the United Kingdom.

Shipping Methods and Costs

Shipping Method: We use DPD & Parcelforce for our shipments.
Shipping Time: All orders are delivered within 1 business day.
Shipping Costs: We offer free shipping on all orders within the UK.

Processing and Delivery Times

Processing Time: Orders are processed immediately with 0 handling time.
Delivery Time: All orders are delivered within 1 business day after processing.

Order Cutoff Time

Order Cutoff Time: Orders placed by 1pm will be processed and shipped the same day.

Special Conditions

Restricted Items: Certain items may have shipping restrictions due to regulations.

Tracking and Insurance

Tracking: All orders include tracking information, which will be emailed to you once your order is shipped.
Insurance: Shipping insurance is included with your order.

Issues and Returns

Shipping Issues: If you encounter any issues with your shipment, please contact us
Return Shipping: Return shipping costs are covered by the customer unless the return is due to our error (e.g., wrong item shipped, damaged item).

Signature Requirement

Signature Requirement: A signature may be required for deliveries over £100

Additional Fees

Additional Fees: There are no additional fees for shipping within the UK.

Policy Updates

Changes: We will notify you of any changes to our shipping policy via email or website updates.